Can I place an order as a guest member?
Yes, you can place an order without registration.
How do I modify or cancel an existing order?
Once your order is dispatched any modifications or cancellations are impossible to be made. If the order hasn’t been dispatched yet please contact us via this contact form.
How can I return a product?
We can only accept returns of unopened kits and products, within 30 days of receipt. Please check the return policy for details.
How can I get an invoice for my order?
You should receive the invoice to your email address within a week. In case you haven’t received the invoice within a week’s time please contact us.
What is the shipping cost?
The shipping fee varies between $9-$35, depending on your location.
Can you ship the order to my country?
We can ship orders to all countries where UPS, DHL or FedEx are available.
What are the shipping options?
For the US: You can choose the Economy, Standard, or Express. We can ship by DHL, FedEx, or UPS depending on the location.
For EU: GLS or DHL, depending on your location.
For International: We can ship by DHL, FedEx, or UPS depending on the location.
How can I get the order tracking number?
The tracking number will be sent to your email address once your order is dispatched.
When will my order be shipped?
Order processing time normally takes 1-3 days, but we do our best to ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there can be many situations where it will take longer (e.g. if one of the products is backordered).
When will my order be delivered?
Delivery within US and EU may take 2-3 days while international orders delivery takes up to 7-10 days, sometimes more.
What payment methods do you accept?
We accept payments by PayPal, credit card, and wire transfer.
How can I get a proforma invoice?
Please contact us via the contact form.