Can I place an order as a guest member?
Yes, you can place an order without registration.
How can I return a product?
We can only accept returns of unopened kits and products, within 30 days of receipt
How much is the shipping cost?
The shipping fee is fixed and is 15 USD. This price is valid for all countries.
Can you able ship the order to my country?
We can ship orders to all countries where UPS, DHL or FedEx are available.
What are the options for shipping?
We have one option for shipping. We use standart shipping.
For US, Orders dispatches via USPS or FedEx.
For EU, Orders dispatches via GLS or DHL.
For International,Orders dispatches via UPS.
How can get the order tracking number?
The tracking number will send to your email address when your order has been dispatched.
When my order will be ship?
We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are many situations where it will take longer
When my order will be delivered?
It can change your location.For EU and US, It can take 2-3 days. For International orders, It can take 7-10 days or more.
What payment methods do you accept?
We accept payments by PayPal, credit card and wire transfer.
How can I get a proforma invoice?
Please contact us via the contact form.
How do I modify or cancel an existing order?
If your order has been dispatched we can’t do anything. If it isn’t dispatched please write to us from contact form.
How can I get my orders invoice?
Generally, we send the invoice to your email address in one week. If you didn’t receive please contact us.