Can I place an order as a guest member?

Yes, you can place an order without registration.

How can I return a product?

We can only accept returns of unopened kits and products, within 30 days of receipt. Please check the return policy for details.

What is the shipping cost?

The shipping fee changes between $9-$20, depending on your location.

Can you able ship the order to my country?

We can ship orders to all countries where UPS, DHL or FedEx are available.

What are the options for shipping?

For US:  You can select USPS or FedEx.

For EU: GLS or DHL, depending on your location.

For International: Only UPS.

How can I get the order tracking number?

The tracking number will be sent to your email address once your order is dispatched.

When will my order be shipped?

We ship in-stock orders as soon as possible. This is often the day you placed the order or the following day, but there are many situations where it may take longer.

When will my order be delivered?

For EU and US, it may take 2-3 days. For International orders, It may take 7-10 days or even more.

What payment methods do you accept?

We accept payments by PayPal, credit card, and wire transfer.

How can I get a proforma invoice?

Please contact us via the contact form.

How do I modify or cancel an existing order?

If your order has been dispatched we can’t do anything. If it isn’t dispatched please write to us from contact form.

How can I get my orders invoice?

Generally, we send the invoice to your email address within a week. If you didn’t receive please contact us.